Privacy Policy

Declutter Assistance ("we", "us", "our") runs the website at declutterassistance.com.au. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We are based in Sydney, Australia, and provide decluttering, downsizing, house moving, Swedish-inspired death cleaning, and deceased estate clearance services.

Information we collect

We only collect personal information that you choose to give us:

• Contact enquiries. When you use our contact form, we collect the name, email address, and message you provide so that we can respond to your enquiry.
• Newsletter sign-ups. If you subscribe to our newsletter, we collect the email address you provide so that we can send you occasional updates.

We do not run blog comments, user accounts, or logins on this website, and we do not ask you to create a profile or upload files.

How we use your information

We use the information you submit only to reply to your enquiry, arrange and provide our services, and — if you have subscribed — to send you newsletter updates. We do not sell your personal information, and we do not use it for advertising.

Hosting and server logs

This website is a static site hosted on Cloudflare Pages. Like most web hosts, our hosting provider may automatically record standard technical information such as your IP address, browser type, and the pages requested, for security and to keep the site running. This information is handled by our hosting provider under their own privacy terms.

Cookies and tracking

This website does not set advertising or analytics cookies, and it does not track you across other websites. Your browser may store standard technical data required to load the site, but we do not use it to identify you.

Third parties

To deliver the messages you send through our forms, we may use a reputable email or form delivery service. Any such provider processes your message only to deliver it to us and is bound by its own privacy terms. We do not otherwise share your personal information with third parties, except where we are required to do so by law.

How long we keep your information

We keep enquiry and newsletter information only for as long as we need it to respond to you, provide our services, or send updates you have asked for. You can ask us to delete your information at any time.

Your rights

You can ask us what personal information we hold about you, ask us to correct it, ask us to delete it, or unsubscribe from our newsletter at any time. To make a request, email us at [email protected].

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.

Contact us

If you have any questions about this privacy policy or how we handle your information, please email [email protected].